2025 Automotive Consumer Survey Data | C-4 Analytics QCIS

The 2025 automotive landscape presents a dynamic environment for dealerships, marked by shifting consumer behaviors where price sensitivity and trust are paramount in decision-making. C-4 Analytics’ Quarterly Consumer Intent Survey (QCIS) reveals an evolving customer journey that necessitates a strategic and adaptive approach for dealerships aiming to thrive.

The Shifting Sands of Brand Loyalty

A significant trend in the automotive market is the diminishing stronghold of traditional brand loyalty. Research indicates that a considerable portion of today's car buyers are open to considering different brands. Specifically, our QCIS indicates that over half of consumers are either undecided about repurchasing the same brand or are unlikely to do so. This fluidity in brand preference presents both a challenge and a significant opportunity for dealerships to attract new customers.

Price emerges as the primary driver influencing this shift. A substantial percentage of car shoppers explicitly state that they would switch brands to secure a lower price. This heightened price sensitivity requires dealerships to strategically balance cost-effective messaging with the intrinsic value of their vehicles and the overall dealership experience they offer.

Strategic Responses to Price Sensitivity

Navigating a price-conscious market demands a multifaceted strategy. One key approach involves both attracting new customers from competitors and rebuilding loyalty with existing ones. 

A successful strategy for attracting shoppers in today’s market should include:

• Targeting cross-shoppers: Actively engaging individuals considering other brands by highlighting your dealership's strengths in price, availability, reliability, and safety. The aim is to introduce your brand into their consideration set early in their purchasing journey.
• Full-funnel engagement: Ensuring consistent and relevant communication throughout the entire customer journey, from initial awareness to final purchase.
• Emphasizing inventory value: While price is crucial, dealerships can differentiate themselves by showcasing the unique value propositions of the vehicles they have in stock. This includes highlighting features, benefits, and any added value such as extended warranties or return policies.
• Leveraging incentives: The return of attractive incentives like 0% financing and lease deals provides opportunities to capture the attention of price-sensitive buyers.
• Prioritizing customer experience: Delivering exceptional value and a positive buying experience is crucial for fostering repeat business and generating valuable referrals, which contribute significantly to long-term loyalty.
  
  

The Power of Video in the Customer Journey

As the QCIS reveals, video has become an indispensable tool for capturing consumer attention and influencing their automotive purchasing decisions. A full-funnel video strategy should incorporate:

• Awareness through brand messaging: Utilizing video to build brand recognition and trust, while also addressing affordability concerns.
• Targeted messaging: Aligning video content with specific audience segments to ensure relevance and maximize engagement and conversion rates.
• Demonstrating influence: Research shows that a significant percentage of consumers are prompted to research or purchase a vehicle after viewing an ad on a streaming platform, underscoring the power of video advertising in guiding the path to purchase.

Effective video strategies also include audience segmentation to tailor messaging. For instance, specifically managing the messaging directed at lease customers is crucial to avoid conflicting information and optimize campaign effectiveness.

Understanding Buyer Motivations in 2025

C-4 Analytics’ QCIS feedback reveals that a significant portion of consumers, often spurred by significant life events, still view 2025 as an opportune time to purchase a vehicle. This latent demand, coupled with price considerations and the evolving tariff landscape, shapes the current market dynamics. Notably, a considerable percentage of consumers prioritize pricing and promotions over immediate inventory availability.

To effectively address these motivations, dealerships should:

• Utilize inventory-specific advertising: Showcase particular vehicles along with compelling pricing and promotional offers to cater to both price sensitivity and immediate vehicle needs.
• Integrate brand and inventory messaging: Effectively combine brand-building efforts with clear information about available inventory to achieve marketing efficiency.
  
  

The Importance of Data-Driven Insights

Embracing data-driven strategies is no longer optional but a fundamental requirement for success in the automotive market. Making the best use of the data at your disposal can look like:

• Leveraging first-party data and Customer Data Platforms (CDPs): Gaining a deeper understanding of existing customers and identifying untapped opportunities for growth.
• Broadening audience targeting: Looking beyond the current customer base to identify and engage potential new customers.
• Utilizing life event data: Leveraging sophisticated data insights to target consumers at key life stages that often trigger vehicle purchases, enabling more relevant and effective advertising campaigns.

By focusing on competitive pricing, leveraging targeted digital messaging (especially video), effectively managing audience segments, and embracing data-driven decision-making, automotive dealerships can effectively navigate the 2025 market and capitalize on the significant opportunities presented by today's consumer. The key lies in a nuanced and adaptable approach that acknowledges the importance of price while fostering trust and delivering a superior customer experience.

Key Data Points from C-4 Analytics’ QCIS

52% of consumers are either undecided about repurchasing the same brand or are unlikely to do so. This highlights the diminishing stronghold of traditional brand loyalty in the automotive market.

43% of consumers explicitly state that they would switch brands to secure a lower price. This underscores the heightened price sensitivity of today's car buyers.

55% of consumers are prompted to research or purchase a vehicle after viewing an ad on a streaming platform. This emphasizes the power of video advertising in guiding the path to purchase.

51% of consumers view 2025 as an opportune time to purchase a vehicle, often spurred by significant life events. This indicates a latent demand in the market, shaped by both life changes and price considerations.

46% of consumers prioritize pricing and promotions over immediate inventory availability. This suggests that dealerships should focus on highlighting value and incentives in their messaging.